Privacy Policy

Who we are

Ovelo TV operates the website at ovelotv.store and sells IPTV subscriptions to viewers in the United States. We are an independent reseller: we are not the official website of, and are not affiliated with, any company trading under the Ovelo or Ovelo TV name. This notice explains what we do with personal information, and it is written in plain English rather than in the language of a statute.

The short version

We collect very little. There is no account system on this website and no payment processing here. Most of what we hold exists because you sent us a WhatsApp message, plus the details you type into the order form when you place an order. We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not use it for targeted advertising.

What information we collect

Information you give us on WhatsApp

When you message us, we receive your WhatsApp display name, your telephone number as WhatsApp presents it, and the content of your messages. If you send a photo of your screen for troubleshooting, we receive that too.

WhatsApp is operated by Meta, not by us, and your use of it is governed by their own terms and privacy policy. Message content in WhatsApp is end-to-end encrypted between your device and ours.

Information you type into the order form

When you order, the pop-up asks for your name, email address and telephone number, along with the plan, the number of connections and the device you intend to use. Close the pop-up without completing the order and those details are discarded; nothing is kept and nothing is sent.

When you press Complete order, two things happen. The details are placed into the WhatsApp message you then choose to send (or handed to the payment provider, if one is in use), and a copy of the order is recorded so that we can fulfill it: the date, your name, email address and telephone number, the plan, the price, the number of connections and how the order is being paid for.

That record is held in a private Google Sheet in the operator's own Google account, and is not published, sold or shared for advertising. Google acts as our service provider for it, which means your details are stored on Google's systems on our behalf and under our instructions, and Google is not permitted to use them for its own purposes. This website itself has no database and no server of its own.

Once you send the WhatsApp message, we also hold what it contains, for the reasons set out below.

Subscription information

If you subscribe, we hold the details necessary to provide and support the service: which plan you took, its start and end dates, the number of connections, the device you told us you would use, and the subscription credentials issued to you.

Payment information

We do not collect or store card numbers, bank account numbers or other payment credentials on this website. Payments are arranged directly when you order, and any payment provider involved handles those details under its own privacy policy. We retain only a record that payment was made, in US dollars, and for which subscription.

Website analytics

If analytics are enabled on this website, they are used to understand which pages are read and how people move between them, in aggregate. Analytics data is not used to identify individual visitors and is not linked to your subscription. Where an analytics provider is used, that provider processes the data under its own terms.

Technical information

Like any website, ours is served through infrastructure that keeps standard technical logs, which may include IP addresses, browser type and the pages requested. These are used for security and to keep the site working, and they are retained for a limited period.

What we do not collect

We do not ask for a postal address, a Social Security number or a date of birth.
We do not ask for, and never see, your card number, expiration date or security code.
We do not operate an email mailing list from this website.
We do not sell, rent or trade personal information to anybody, for any purpose, and we have not done so in the past twelve months.
We do not share personal information for cross-context behavioral advertising.
We do not use advertising trackers or behavioral advertising pixels on this website.
We do not knowingly collect the categories that state laws treat as sensitive, such as precise geolocation, health information or biometric data, and we do not create profiles of you for marketing purposes.

Why we use your information

Purpose	Information used	Why we need it
Setting up and running your subscription	Name, email address, phone number, plan, connections, price and device	To perform the agreement you entered into when you ordered
Answering your questions and providing support	Your messages and any photos you send	To give you the support that comes with the subscription
Keeping records of orders and payments	Subscription and payment records	To meet our tax and accounting obligations and to keep accurate records
Keeping the website secure and working	Technical logs	To operate a secure service and prevent abuse
Understanding how the website is used	Aggregate analytics, where enabled	To improve the pages people actually read

How long we keep it

The order details you send, and the WhatsApp conversation containing them, are retained while your subscription is active and for a reasonable period afterwards, so that we can help if you return with a question about a setup we performed. Records relating to orders and payments are kept for as long as required for accounting and tax purposes. Technical logs are retained for a short period. When information is no longer needed for any of these purposes, it is deleted.

Who we share it with

We share personal information only where necessary to run the service:

WhatsApp / Meta, as the operator of the messaging platform we use.
Google, as the provider of the private spreadsheet in which orders are recorded.
Payment providers, where a payment is processed through one.
Hosting and infrastructure providers for this website.
Where legally required, in response to a valid subpoena, court order or other legal process.

We do not share your information with advertisers or data brokers.

Where information is held

Some of the providers above operate data centers in the United States and in other countries, so your information may be stored or processed outside the state you live in and outside the United States. Each of them handles it under its own published terms and, where they act for us, under our instructions.

Your privacy rights

The United States has no single federal privacy law that covers a business like ours. Instead, a growing number of states give their residents privacy rights. California does so through the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and Virginia, Colorado, Connecticut, Utah and Texas, along with a number of other states, have passed comparable laws. Whether a particular law applies to us depends on its own thresholds, but our practice is to honor the requests below from any customer who asks, wherever you live.

Know and access. Ask what personal information we hold about you, where we got it, why we use it and who we disclose it to, and ask for a copy.
Delete. Ask us to delete the personal information we hold about you, except what we must keep for tax, accounting or legal reasons, or to finish providing a subscription you paid for.
Correct. Ask us to fix personal information that is inaccurate.
Opt out of sale or sharing and of targeted advertising and profiling. We do not sell or share personal information in the first place, so there is nothing here to opt out of, but you are entitled to ask and we will confirm it in writing.
Limit the use of sensitive personal information. We do not collect it for any purpose that would require this, but the right is yours to exercise.
No discrimination. We will not refuse service, change your price or degrade your subscription because you exercised a privacy right.

To exercise any of these, message us on WhatsApp at +1 672 896 2871. That is our only channel, so it is also the only way to make a request. We will confirm that we received it, and we aim to respond within 45 days, telling you if we need longer. There is no charge for making a request.

We may need to verify that a request really comes from you before we act on it, usually by matching the details you give us against the order record, so please message from the number you used to order or tell us the name and email address on the order. You may use an authorized agent to make a request for you; we will ask for proof that you authorized them. Some state laws also let you appeal if we turn a request down, and if we do refuse one we will tell you why and how to ask us to reconsider.

Complaints

If you are unhappy with how we have handled your information, please tell us first on WhatsApp so we have the opportunity to put it right. If that does not resolve it, California residents may also complain to the California Attorney General, and residents of other states may be able to complain to their own state attorney general.

Children

This website and our service are intended for adults. We do not knowingly collect information from children. If you believe a child has provided us with personal information, message us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Material changes will be reflected here rather than notified individually, since we do not hold an email list.

How to contact us about this policy

WhatsApp is our only contact channel. Message +1 672 896 2871 and tell us what you need. We do not operate an email address, a telephone line or a contact form, so this is the route for every inquiry including those about your data and your rights.